What legal documents does my online store need?

Minimum: Terms & Conditions, Privacy Policy, Cookie Policy, Return/Refund Policy. Plus: pre-contractual information (Art. 6 CRD), clear pricing with all taxes, delivery terms, and consumer dispute resolution info.

What is the 14-day return right?

EU Consumer Rights Directive mandates a 14-day "cooling off" period for online purchases. Customers can return products without reason. You must refund within 14 days of receiving the return. Exceptions apply for custom/perishable goods.

Do I need VAT OSS registration?

If you sell to consumers in other EU countries and exceed €10,000 in cross-border B2C sales annually, you must either register for VAT in each country or use the One-Stop Shop (OSS) — we handle both options.

What about GDPR for e-commerce?

Key requirements: valid cookie consent before tracking, email marketing opt-in (double opt-in recommended), data processing agreements with payment/shipping providers, privacy policy with all Art. 13 GDPR info.

Can you handle ANPC complaints?

Yes. We represent e-commerce businesses before ANPC (National Consumer Protection Authority), prepare responses to consumer complaints, and defend against potential fines. Prevention through compliance is always our first strategy.

What about dropshipping legal issues?

Dropshippers face unique challenges: you're the seller (not the manufacturer), so all consumer protection obligations fall on you. We structure supplier agreements, handle customs/VAT implications, and ensure product safety compliance.

EU Consumer Law Expert • Marketplace Compliance • VAT OSS Specialist

Legal Services for E-Commerce Companies

Romania's e-commerce market grew 25% in 2025. Consumer protection, EU marketplace rules, VAT compliance — we keep your online business legally bulletproof.

Consultation +40 740 011 411

27 EU

Countries covered

E-Commerce Legal Solutions

Terms & Conditions

EU-compliant T&C, return policies (14-day right of withdrawal), warranty terms, pre-contractual information duties.

Consumer Protection

OG 21/1992 and EU Consumer Rights Directive compliance, unfair commercial practices prevention, ANPC audit preparation.

Cross-Border Sales

EU Digital Markets Act, geo-blocking regulation, cross-border consumer disputes, ODR platform compliance.

VAT & OSS

One-Stop Shop VAT registration, distance selling thresholds, digital services VAT, marketplace deemed supplier rules.

Data Protection

E-commerce GDPR: cookie consent, email marketing compliance (PECR), customer data processing, payment data security.

Marketplace Compliance

Platform-to-business regulation (P2B), seller agreements, Amazon/eBay/Etsy terms compliance, dispute resolution.

Our Process — Step by Step

E-Commerce Audit

We review your website, terms, checkout flow, and marketing for legal compliance.

2-3 days

Legal Framework

Custom T&C, privacy policy, cookie policy, return policy, email marketing consent flows.

1-2 weeks

VAT Structuring

OSS registration, cross-border VAT compliance, marketplace deemed supplier analysis.

2-3 weeks

Ongoing Compliance

Regulatory monitoring, consumer complaint handling, ANPC representation.

Ongoing

E-Commerce Law Romania & EU Framework

Romania's e-commerce market exceeded €8 billion in 2025, with 25% year-over-year growth. The regulatory framework combines Romanian consumer protection law (OG 21/1992, OG 34/2014) with EU directives on consumer rights, digital content, and platform regulation.

Cross-border e-commerce within the EU requires compliance with the Consumer Rights Directive (14-day withdrawal right), the Digital Content Directive, geo-blocking regulations, and the VAT One-Stop Shop system. Marketplace sellers must also comply with the Platform-to-Business (P2B) Regulation.

Pantilimon Avocat has helped 300+ e-commerce businesses achieve full EU compliance. Our clients range from D2C brands to major marketplace sellers, handling everything from legal document drafting to ANPC dispute representation.